Frequently Asked Questions

CUSTOMER SERVICE:
We want to answer any questions or concerns you have. Please allow up to 24 hours for our Customer Service Team to respond to your email. Any emails sent after business hours are answered the next business day. Emails sent Friday after 1 PM MST through Sunday evening are responded to the following business day.

RETURN POLICY:
Unworn and unwashed merchandise (excluding accessories and final sale items) can be returned for a full refund or exchange within 7 days of your item(s) delivery date. All hats must be sent back in the original box.

REFUNDS: 
If a refund was requested as your return method, please allow 7-10 business days for the refund to reflect in your bank account after your return has been processed.

EXCHANGES: 
Your exchange order will ship within 7-10 business days AFTER your return has been processed.

SALE AND CLEARANCE ITEMS: 
All clearance items and items purchased in our sale section are FINAL SALE. No returns will be accepted for these items. No exceptions.

ORDER CHANGES:
We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed. Double + triple-check that all details are correct.

SHIPPED TO THE WRONG ADDRESS:
We do not take responsibility for packages delivered to the wrong given address. You are responsible for checking that your shipping address is correct when your order is placed. If an address needs to be corrected, please email us immediately so we can fix it BEFORE it ships. Once an order ships, we are not responsible. 

CANCELLED ORDERS:
Please make sure you want your item before you place an order. We do not allow order cancellations.

SHIPPING:
Please allow 4-7 days (excluding weekends) for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments. We do our best to get your order as fast to you as possible and will try to send it sooner if possible!